Smile! You’re on Kennel Camera!
While the idea of web cams is appealing to many dog day care and kennel owners, the cons of being constantly on display to the public sway many into skipping over this technology. When used correctly,...
View ArticleDos and Don’ts of Facility Tours
Many dog boarding clients want to see a tour of the kennel or dog day care prior to leaving their pet for a stay. From the kennel’s perspective, the tour serves multiple purposes.
View ArticleGoing the Extra Mile
How do you go that extra mile for boarding kennel clients to leave a lasting (positive) impression? Get to know them and their dogs, and anticipate their needs.
View ArticleCelebrating Special Days
When a client at your kennel or dog day care has an important day, you should recognize and celebrate it. The best way is through a handwritten note or an attractively-formatted email. Verbal...
View ArticleHandling Customer Complaints
Occasionally, your kennel or dog day care will not fulfill the needs of a client. It is far easier to retain existing clients than to entice new ones to your pet boarding facility; on average, gaining...
View ArticleAngie’s List
You've likely already heard of Angie's List, which has become one of the single most important and most trusted sources of accurate consumer reviews of service-oriented businesses, including Boarding...
View ArticleCustomers Come First
A kennel is a service business. You are providing a service to clients, and therefore you must treat them with the utmost respect, and provide them with what they need and want. In the pet boarding or...
View ArticleNewsletters
Keeping in touch with your kennel or dog day care clients is one of the best ways to retain them, and to keep them happy. The easiest way to accomplish this is with regular newsletters.
View ArticleTechnology in the Kennel
In our experience, a little over half of the businesspeople who start their own kennel, dog day care, grooming salon, pet sitting or dog training service are technophobes - far more than the national...
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